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Enobong Essien

Virtual Assistant (Admin)

Verified With Timeproof

Member Since:Aug 04, 2023

Last Modified:July 26, 2024

Last Active:July 26, 2024

  • Eket, Akwa Ibom - Nigeria

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About Me

As a Virtual Assistant Administrative, I work remotely by identifying and understanding my customers needs firstly, asking for, & acting on their feedbacks, responding to their reviews, and giving them adequate & timely solutions 24/7

Skills

  • Online Tutor

  • Canva

  • Data Entry

  • Freelancer

  • Customer Service Representative

  • Virtual Assistant Admin

  • Email Management

  • Calendar Management

  • Research

  • Schedule Appointments

  • Schedule Meetings

  • Graphics Design

  • Proofreading and Editorial Services

  • Microsoft Access

  • Administrative Skills

  • Brand Awareness

Candidate Detail

Is Email Verified

Yes

Driver License

No

Active Passport

No

Professional Experience

Calabar, Cross River, Nigeria

Jan 04, 2015 - Oct 29, 2015

Customer Service Representative/Data Analyst in Procurement Department working o
... 

Project URL: https://www.lafarge.com.ng/unicem

Education

Associate Degree - Associates of Science

2018 | Eket, Akwa Ibom, Nigeria

Heritage Polytechnic

Professional Summary

As a Virtual Assistant Administrative, I strive to ensure that customers satisfaction is paramount and fulfilled, making sure that customers queries, questions and cases are responded to fairly and timely without glitches

Experience Level : Tier 2 - Experienced (4-7 years)

Education Level : Associate Degree

Division : Customer Service & Admin Support

Role : African Customer Service

Languages :

  • English (Expert)

Showcase My Work

showcase_img
Proofreading and Editorial Services
Duration: Aug 05, 2023 To Currently Ongoing
Academic Proofreading on university documents such as research papers,
... 

Project URL :
https://qualityrevisions.com

Where I See Myself

In the future, I see myself as a role that customers can always look unto by responding to their queries, making sure that their queries are answered 24/7. I also see myself by always understanding my customers, putting myself in the customers perspective, leading with empathy, acting on customers feedback, responding to customers reviews, and always asking for feedbacks.

Lessons Learned

Over my career journey, I have learnt to give great presentation at work, beating sales targets, training for and completing a marathon, organizing a successful charity event, mentoring a coworker or fellow student, keeping schedule and sticking to it, allocating specific time for each client, and having a system for tracking their works. I overcome challenges and failures by creative thinking, task prioritization, discipline, determination, analytical thinking, communication skills and dedication.