Operations Coordinator

At BRB Relo, we’re not just a relocation company; we’re a dedicated partner in transforming the lives of individuals and families as they embark on new journeys. Our mission is to deliver seamless, stress-free relocation experiences while fostering a vibrant company culture centered around service excellence, innovation, and people-centric values.

Why Join Us?

Impactful Work: Contribute to enhancing our clients’ relocation experiences and witness the direct impact of your efforts.
People-Centric Culture: Be part of a team that values collaboration, creativity, and the growth of our people.
Innovative Environment: Work in an atmosphere that encourages innovation and welcomes fresh ideas.

Role Overview:

As the Operations Coordinator at BRB Relo, you will play a crucial role in ensuring the smooth functioning of our operational processes while providing exceptional support to our sales team and clients. Your primary focus will be on managing billing, dispatching, and customer service inquiries, all aimed at enhancing client satisfaction and streamlining our operations.

Key Responsibilities:

Billing and Invoicing: Manage billing and invoicing processes, ensuring accuracy and timely payments to facilitate smooth operations.

Dispatching: Oversee dispatching logistics and respond promptly to customer service inquiries, addressing client needs effectively.

Customer Support: Provide phone and chat support to assist with onboarding new customers and support ongoing client relationships in collaboration with the Sales & Marketing Team.

Client Communication: Maintain regular communication with clients regarding service updates, changes, and resolutions to inquiries.

Operational Improvements: Gather and analyze client feedback and service metrics to identify opportunities for operational enhancements.

Qualifications:

Experience: Previous experience in operations, customer service, or administrative roles is highly desirable.

Skills: Strong organizational and multitasking abilities with excellent communication skills.

Attention to Detail: A keen eye for detail and a commitment to delivering high-quality service.

What We Offer:


Flexible Work Environment: The ability to work remotely while maintaining a healthy work-life balance.

Professional Growth: Opportunities for career development and advancement within a growing company.

Supportive Culture: A vibrant and inclusive workplace where your contributions are valued and your growth is encouraged.

How to Apply: If you’re ready to make a difference and support operational success at BRB Relo, we’d love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity.

Join us at BRB Relo, where your work will not only impact our clients but also shape the future of our company. Be part of something extraordinary!

BRB Relo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.