I am dedicated professional with a diverse skill set and passion for excellence. In my over twenty years of working experience, I have effectively handled and managed a wide range of responsibilities and projects. I am quick to learn new things and can work effectively on my own and as part of a team. I strive for excellence in all I do and that is the same attitude I bring to work.

B.Sc

•	Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
•	Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Front Desk/Customer Service Officer

•	Provided primary customer support to internal and external customers.
•	Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
•	Communicated with clients regarding account services, statements, and balances.

Customer Service Officer

•	Operated computers programmed with accounting software to record, store and analyze information.
•	Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
•	Gained extensive knowledge in data entry, analysis and reporting

Funds Transfer Officer

•	General supervision of cash and teller unit.
•	Vault administration and management.
•	Oversaw liquidity and cash management operations.

Cash Officer

•	Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and operations.
•	Management of the branches’ expenditure and budget.
•	Ensuring timely resolution of customers’ complaint and enquiries.
•	Ensuring the branch meets up with its’ deposit and income target.
•	Ensuring the branch maintain clean/reconciled general ledger accounts.

Branch Service Manager

•	Responsible for providing a productive and motivating environment to both clients and staff.
•	Ensure timely and comprehensive resolution of client complaints and enquires.
•	Having regular talks with both clients and staff in order to improve on our customer service strategies.

Customer Care Manager

•	Verbatim and non-verbatim transcription of audio and video files.
•	Researching background information to provide accurate transcription.
•	Safely handling client’s sensitive information.
•	Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.

Transcriptionist (Remote Contractor)

Over the years I have learnt the empathy is a very important skill to have, this has helped me become a better person and endeared me to my clients.

I was tasked to do some research and write an article for "Lost in Lagos" magazine on indigenous raw materials used in Nigerian skincare products. Article is on page 26.

Indigenous raw materials in Nigerian skincare products

<p>My name is Adaobi and I have over 15 years' customer service experience in both the public and private sector. I am passionate about helping people solve their problems and achieve their goals.&nbsp;</p>

ADAOBI-resume

ADAOBI OBI

My name is Adaobi and I have over 15 years' customer service experience in both the public and private sector. I am passionate abo...

In the near future I see myself being a master in my chosen niche and being a mentor to up-coming virtual assistants.

ADAOBI OBI

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